Welcome to the Help Page!

Keep scrolling and we'll show you specifics of how to use and care for your Track Magic device. You can also skip to our Frequently Asked Questions section by clicking the button below. Enjoy!

Frequently Asked Questions

Loading The Hopper

  • Place Track Magic on a plate to prevent spillage
  • Fill the hopper with 0.5 inches of powder. (Our favorite powders ranked: 1: baking soda, 2: baking powder, 3: Wondra Quick-Mixing flour or 4: all-purpose flour.)
  • Shake the hopper to level out the powder. It should cover the spindle spokes completely.
  • Gently move device from the plate to the surface you want to start from.
  • You are now ready to make tracks!

Making Tracks

  • Gently place Track Magic on the surface you want to start from.
  • Make sure the arrow on the hopper handle is pointed in the direction you want to go.
  • Lightly press down on the gear handle and twist clockwise about 1/8 of a turn. For flour or other more coarse powders, 1/4 turn works better.
  • Gently lift and move device to the next desired print zone.
  • Repeat until you are happy with the trail you've created!

With the included extenders, even the tallest track makers can lay down tracks without having to bend down to the floor. Just hold on to the gear handle at the top and move it around like so, keeping the arrow on the hopper handle pointed in the direction you want to go. Happy trails!

Cleaning After Use

  • Remove base from hopper assembly.
  • Rinse under cold or luke-warm water only.
  • Set out to air dry on a towel or drying rack.
  • Don't use hot water. High temps can warp the plastic.
  • Don't put Track Magic in the dishwasher. High temps can warp the plastic.
  • Don't air dry outside in the heat and direct sunlight. The combination of heat and UV rays can warp the plastic.

Most powders are easily vacuumed up after your event. Easy peasy!

Disassembly

  • Place Track Magic on a surface.
  • Twist the hopper handle counter clockwise until the snap/lock mechanism opens up.
  • Pull up on the hopper handle to free it from the base.
  • Holding the spindle spokes in one hand and the gear handle in the other, turn the gear handle counterclockwise until the 2 parts separate.

Assembly With Extenders

  • Insert the threaded end of the spindle into the underside of the hopper.
  • Thread the first extender handle onto the spindle.
  • Thread on the 2nd extender handle. Make sure to give this a gentle but snug fit, as this will help prevent that connection point from failing. This connection point is the most prone to breaking if handled roughly.
  • Thread on the gear handle.
  • Place the assembled hopper into the slots on the stencil base, making sure the arrows on the hopper and stencil base line up.
  • Twist clockwise until the snap/lock mechanism locks into place.

Here's a closeup of how to line up the arrows on the snap/lock mechanism

Email us if you don't see your question here!

Frequently Ask Questions

What type of powders can I use with Track Magic?

You will want to fill your hopper with about 0.5 inches of powder for best results.

Here are the powders we've tested:

  1. Baking Soda: This is our favorite to use. It is finer than flour and heavier than baby powder so the details of the prints come out great with minimal dusting. It's also the easiest to clean up, especially on carpet since baking soda is a natural deodorizer. Nice!
  2. Baking Powder: A close 2nd to baking soda, this powder is very similar. It's basically mostly baking soda and some corn starch mixed in so if you've got it in the house, you're good to go!
  3. Wondra Quick-Mixing Flour: This is the best option in the flour universe. It's precooked and fine processed so it doesn't clump up nearly as much as regular flour does, leaving prints that are similar quality to baking soda and baking powder. This can be found in most local grocery stores.
  4. All-Purpose Flour: This is a very common household item and it's what we used in the family for decades. It is the old trusty go-to if you don't have baking soda in the house. Vacuums up easily on hard floors and carpet. Print quality varies with flour as it tends to clump up a bit.
  5. Baby Powder: Leaves great looking prints. The drawbacks for baby powder are that it dusts up easily, is extra fine so it falls through the mesh more than the other powders and can cling to surfaces, making it harder to clean up.
  6. Color Powders: These can look great on hard surfaces but beware they tend to stain carpet and do not easily clean up. We do not recommend using color powders on carpets.
  7. Glitters: Certain types of glitter will work with Track Magic, if it's granular enough. The ultra-fine glitters we tested do work with varying results.

Feel free to try any of these and see how they perform for you. Let us know if you find something we haven't tried yet. We'd love to hear about it!

How Do I keep my Track Magic in good working condition?

Here are some critical warnings to help keep your Track Magic in good working condition years to come:

  • DO NOT wash your Track Magic or any of its components in the dishwashing machine. Temperatures can get too hot and will cause the plastic to warp or degrade. Rinse in the sink with cold or lukewarm water only. Air-dry indoors and keep out of direct sunlight.
  • DO NOT use a hair dryer to dry. The heat can warp and degrade the plastic.
  • DO NOT leave your Track Magic or any of its components out in the heat or direct sunlight. The combination of UV rays and heat will warp and degrade the plastic.
  • DO NOT leave your Track Magic or any of its components in a hot vehicle. Temperatures can go well above 100 degrees in a sitting car, which can degrade and warp the plastic. Direct sunlight can increase the risk of warping as well.

For detailed instructions on how to use and care for your Track Magic, visit the top of this Help page or click here.

Do you ship internationally?

Currently we do not, but we plan on shipping internationally in the near future. Emails us if you are outside of the US and interested in our product so we can get an understanding of the demand in your country.

What shipping options do you offer?

Currently we offer:

  • Free Shipping on all orders: 5-8 Business Days
  • USPS Ground Advantage: 5-8 Business Days
  • UPS Ground (4 Business Days)
  • USPS Priority Mail (3 Business Days)

How long does it take for orders to be processed and shipped?

Typically, orders will be processed and filled within 3 business days.

What is your return policy?

We do offer for a period of 30 days from the date you receive your shipment. Click here to view the full return policy. After that, we will still replace defective parts. See our warranty FAQ for more on that process.

Who is responsible for return shipping costs?

We will cover return shipping if your return request is accepted. Click here to view the full return policy

What kind of warranty do you offer on your product?

We'll replace any defective part of your device free of charge for a period of 3 years from purchase. Send us an email with your order number and a picture of the broken part and we'll ship you a replacement. We want you to be able to keep on trackin'!

*some restrictions apply* -multiple replacements requested from the same account, obvious user-caused damage, etc. Reach out and we'll do our best to get you taken care of.

Are products in stock or available for pre-order?

As we are a smaller company, and we are just introducing the product to the market, we have limited production capabilities and we encourage anyone interested in our device to email us if we are out of stock on an item you would like and ask to put your name of the waiting list.

How do you produce your products?

All products are designed in Fusion and manufactured in the United States of America.

We currently utilize Bambu and Prusa 3D Printers for this process. The filament type used for all the components is PLA.

Do you plan to offer any other products?

Yes. As we expand and grow, we plan on adding more products to the shop, including additional stencil bases as we introduce new designs periodically. We encourage you to check back regularly! If you have an idea for a stencil base, please reach out to us at sales@trackmagicshop.com and let us know about it!

How can I reach you to discuss a business opportunity?

You can reach us by emailing sales@trackmagicshop.com. Thank you!